Terms and conditions

1. Boat/shore dives

   1. To confirm a booking payment must be made in full.

   2. If you wish to cancel up to 7 days ahead we will refund you less 10% booking. Less than 7 days will incur a 20% charge. less than 24 hours’ notice or no-shows will incur the full cost.

   3. If we cancel your trip due to technical problems or weather conditions we will reschedule you for another trip or course that suits you. If this doesn't suit or is not possible we will fully refund you.

   4. The Centre reserves the right to change dive sites without notice, due to weather, safety, or suitability on the day, this is non-refundable.

   5. Once the vessel has left port the dive will be considered to be taking place unless the skipper considers diving to be unsafe. Any missed dive once on board will not be refunded.

   6. All divers must be suitably equipped and trained otherwise they will be removed from the boat.

   7. All divers must be medically fit to dive and if in doubt, have a yes on their medical form must obtain a GP approval. It is important, to be honest on your medical declaration.

   8. All divers are highly recommended to obtain their personal diving insurance to cover any hyperbaric treatment if required our insurance is third-party liability insurance and doesn’t cover individual diver treatments and accident cover.

   9. All divers must have dived within 6 months to book a boat trip/ shore dive. If they have not dived within 6 months a refresher will be needed prior to booking. To book a boat dive we also recommend that you have dived from shore first.

   10. it is the diver's responsibility to make sure they arrive in time to kit up before the boat's departure time. The time stated on the booking is the time the boat departs. If a customer is late for the boat the boat will leave and no refund will be offered.

2. Courses / programs/ experiences

   1. Prior to starting any course, experience or program each person is required to complete a medical declaration. A ‘yes’ answer/s on that form may require a doctor's signed clearance before being permitted to enter the water. Anyone discovered to have falsely declared will be removed from the courses and no refund will be given. The forms are found online, sent in the booking confirmation, and found on your Elearning, anyone showing up without a GP written approval where applicable will not be refunded and will incur charges for missed sessions. Instructors are not permitted/qualified to offer medical advice so any questions must be asked to a qualified Medical personnel. It is your responsibility should your medical condition change prior to or during the course you declare this to the staff at Bouley bay dive centre.

   2. Full payment is required to secure your place. For cancellations, up to 7 days in advance will be 10% charge plus any e-learning fee where applicable. Any cancellations less than 7 days will incur a 20% charge plus E-learning materials where applicable. Less than 24 hours and no-shows will incur the full charge.

   3. Any non-attendance of scheduled sessions will be charged at the current missed session rate and may result in a delay in finishing the course.

   4. If Customers fail to meet the performance requirements at the sole discretion of the instructor, the Company reserves the right to charge for repeating that session, the rate for this will be based on the current missed session rate at that time and depend on the nature of the dive or session missed.

   5. Any other refunds for courses will be made solely at the discretion of the Company.

   6. Students/ clients must meet performance requirements to be certified for courses. Failure to meet them will not give the right to a refund.

   7. It is the clients responsibility to check pre requisites before signing up to a course/ programme such as age, level and medical conditions.

   8. If your medical situation changes you must inform the instructor/ guide.

3. Equipment

   1. For all of our activities, we can provide all equipment.

   2. Where equipment is loaned or provided the Customer is responsible for the care and ownership of the equipment and is solely responsible for any damages or losses.

   3. For the hire of any scuba kit a valid diving license is required along with a passport, credit card, or suitable deposit. for snorkel kit we require a credit card or suitable deposit. The customer is responsible for their liability and the liability of the rented kit. Any damages or loss will be chargeable.

   4. For any rental equipment you must be over the age of 18 or be accompanied by an adult.

   5. If using your own equipment on any of our activities it must be in working order, serviced where applicable and be appropriate for the activity.

4. Servicing of dive equipment

   1. Items left for service must be paid for upon drop off in full.

   2. Items must be checked in, details of any faults, and signed for.

   3. Upon investigation, any item requiring additional work will be discussed and agreed upon first. Addition work can be paid for on collection

   4. Any gear, regulators, BCDs tanks, computers, etc. left over the time of arranged collection will incur a charge per day for storage. Any item left over three months beyond the agreed collection date will be disposed of by the Company, to cover costs of repair, with no compensation payable to the original owner.

   5. Failed cylinders will not be given back to the customer and will be disposed of safely by the service technician. Failed cylinders will be charged at a rate stated on drop off as they still take service technicians’ time to check.

   6. we are unable to fill any dive cylinders that are not in test date.

5. Paddleboarding and sup yoga

   1. The booking must be paid in full. refunds will be given for cancellations up to 7 days ahead less 10% booking fee. Less than 7 days’ notice will result in a loss of 20% of the course/session and no shows or cancellations less than 24 hours will not be due to a refund.

   2. Paddleboarders are required to be medically fit to partake in the activity, if they are not medically fit a GP approval will be required. Any changes since the completion of the booking must be verbally declared to the instructor before participating.

   3. Anyone renting a paddleboard under the age of 18 will require a parent/guardian to sign the liability on their behalf.

   4. paddle board rental will only be supplied in good conditions and renters must be able to swim.

   5. We reserve the right to recall anyone unable to demonstrate an adequate level of competence or participate in a safe and controlled manner.

   6. There is an element of risk with any watersport, and the instructor is there for your safety, so their instructions must be followed to avoid exposure to any unnecessary risks.

   7. when on a course/lesson / tour / hire of a board a buoyancy aid must be worn and will be provided with either service.

   8. If you are using your own equipment this must be in good working order and appropriate for the activity.

   9. If Bouley bay dive centre cancel your activity you will be rescheduled or refunded.

6. Personal Responsibility

   1. As with all adventure sports, there is an element of risk. The PADI/SSI educational system, BSUPA training system, both used by Bouley Bay Dive Centre, is designed to educate divers/ paddle boarders/snorkeller/freedivers to be safe, stay well within experience and limits, and take personal responsibility for behavior and actions. Our team will ensure your experience with us is fun and safe.

   2. All customers must take personal responsibility for ensuring they are fit to participate in the activity and follow guidelines provided by the qualified instructor.

7. Sightseeing/ BOAT trips

   1. Trips must be paid in advance in full.

   2. If you wish to cancel up to 7 days ahead we will refund you less 10% booking fee. Less than 7 days will incur 20% charge. Rebooking within 7 days is free of charge. less than 24 hours’ notice, no- shows or late clients will incur the full charge.

   3. Other dates or a credit will be offered if we have to cancel your trip. Refunds only at the discretion of the company where a rebook is not available or an option

   4. To eliminate risks we have conducted a full risk assessment for our operations that are available to view on request and in full view in the store.

   5. You must be physically fit enough to board our RIB.

   6. You must be able to sit unaided in an upright position, have full control of your head and upper body, and be able to grip any rails or handholds securely; you must also be able to brace yourself with your legs and feet.

   7. If you have a disability that requires physical assistance, you must be accompanied by at least one helper who is aged 18 or over, who must be able to provide you with any requisite assistance in the event of an emergency or evacuation procedure.

   8. You must be in good general health and confident that the activity is within your abilities.

   9. You must make us aware, in writing, during the booking process, or anytime before the start of your trip, of any injuries, illnesses, and/or medical conditions that are likely to affect your health and/or safety during the trip.

   10. We cannot take you on board if you are pregnant or have any illness or injury that doesn’t allow the activity to be safely executed.

   11. You must immediately declare to a skipper or instructor any incident or injury that arises whilst onboard our vessels or during any of our activities. Failure to immediately declare an incident or injury to a skipper negates any liability in respect of future claims against us as these can not be substantiated.

8. Injury or incidents

   1. You must declare any medical condition to your instructor/guide/ skipper. You must inform the instructor/ guide/ skipper if anything has changed since your medical declaration form.

   2. We will complete an incident form and keep this on file for any incidents/injuries that occur during our activities. It may be the case that if it is a major incident we have to inform local authorities such as HSE, PADI/SSI/BSUPA or the Ports of Jersey.

   3. We carry first aid and oxygen in all our activities. All the staff are first-aid trained

9. Acceptance of Risk

   1. The decision to undertake our activities/ courses/ trips and the consequences of doing so are entirely at your own risk.

   2. We do not accept any liability for personal injury or injury to others, and/or loss or damage (except through gross negligence).

10. Sales

    1. Purchases of items from the store can be exchanged within 7 days of purchase as long as it has been unopened, not used, or damaged.

    2. Orders must be paid for fully in advance

    3. Any damaged goods purchased from us within warranty will be replaced at the discretion of management

    4. Any goods purchased online or elsewhere that are bought to us for repairs or queries will be charged including postage price if that item is to be returned.

       11. Gift vouchers

       1. The voucher will be deemed to be invalid if it is out of date. They are valid for 12 months.

       2. Vouchers may only be redeemed against the goods or services stated and cannot be exchanged for cash.

       3. Vouchers are non-refundable but can be redeemed for anything in-store or on any of our products.

11. Minors

    1. If under 18 you must ensure that a parent or guardian has co-signed the legal forms.

12. General

    1. All clients agree to abide by the Centre’s codes of Practices and Emergency procedures.

    2. The Company, its employees, or its contractors cannot be held responsible for damage to or loss of any personal equipment caused prior to, during, or after any activities taking place at the activity location, on the boat, shop, pool or associated areas.

    3. Other activities not separately listed will occur the same cancellation fees more than 7 days’ notice of cancellation refunded less 10% less than 7 days 20% charge, less than 24 hours or no shows will occur the full charge

    4. For all activities the participant must be physically and mentally fit to partake, The staff are not trained to give medical advice, and if in doubt you must seek GP approval.

13. clubs

1. The club runs from January to December, discounts are applied throughout the membership. Your membership is not carried over to the following year even if all the dives and benefits have not been used.

2. The clubs cannot be combined with one single memebership

3. The 6 shore dives/snorkel sessions/ pool sessions cannot be redeemed for boat trips, 1 to 1 sessions, or requested sessions. Only sessions that are scheduled already can be redeemed. There will be plenty to choose from. Any not used cannot be repaid/ transferred to following years or transferred to other club members.

4. Starting into the year still entitles you to all the benefits but any missed credits cannot be transferred/ redeemed for anything else or for cash value.

5. If kit hire is required this must be pre-paid beforehand when booking the dive/snorkel otherwise kit will not be there for you in the van and you will need to collect your own from the centre.

6. Discount is solely for club members, not friends/ family. This is applied automatically when booking online.

7. Any cancellation by us due to weather or unforeseen circumstances will result in you being able to redeem your session at a later date which it is Bouley bay dives centres responsibility to do

8. Any no-shows/last-minute cancellations will result in a loss of that credit. The same cancellation fees apply as stated in general terms and conditions. 

9. We encourage all club dive members to have a dive insurance policy to cover them as a result of a diving accident. We carry third-party liability insurance but this does not cover the diver’s individual chamber usage if needed. We recommend DAN Europe or Divemaster insurance.

10. All divers must complete the liability, medical form and safe divers form before diving and must complete a refresher if they haven’t dived within 6 months and are responsible to make sure they are medically fit to dive.

11. All customers with their own gear has the responsibility to make sure it is in good working condition and maintains its service/ inspection dates.

12. Any customer showing unsafe diver skills, or damage and lack of respect towards the environment and marine life will be removed from the club with no refund.

13. Should staff at Bouley Bay see a diver unfit, ill-equipped, or not experienced enough for the dive they will not allow the diver to dive.

14. The try dive or any credits cannot be exchanged for anything else, given to other club members, sold to anyone, etc. And must be used within the membership date.

14 photography

1. We may take Photos and videos during the sessions on the water so that you have a memento of your experience. Photos and videos are posted on our social media but we will always ask permission first.

15 Yoga and Fitness

• Classes must be booked in advance as there are limited spaces and are subject to availability, however, Jersey Sea Horse Academy Limited trading as Yoga and Fitness with Toyah will always do our best to accommodate you in your chosen class.

• All clients agree to our cancellation policy, Less than 24 hours and no-shows will be charged the credit used or the full amount. If you notify me before that your credit will be transferred to another session free of charge of your choice. Blocks purchased are not required to be used consecutively but must be used within 3 months of purchase.

• For the consideration of other clients, you are advised to turn up to class at least 5 minutes before the commencement of the class. For late clients, you may be refused from class.

• We reserve the right to change the class schedule, including cancellation of individual classes without notice due to unforeseen circumstances but will always when feasible give notice of this change.

medical/ health yoga and fitness

• Clients with injuries or health concerns should not attend class until they have written permission from their doctor. If there is any doubt, the client should consult a doctor.

• Clients must notify Jersey Sea Horse Academy Limited Trading Yoga and Fitness with Toyah of any circumstances affecting their health. Jersey Sea Horse Academy Limited is not in a position or trained to offer medical advice. It is also vital that you supply us with correct information about yourself.

• Jersey Sea Horse Academy Limited accepts no responsibility for any client who does not follow the instructed class or has not disclosed medical conditions or recent injuries to the teacher. Please be aware that it is your responsibility to inform the instructor if you feel unwell or any discomfort.

• If you find that you are pregnant, please let us know as soon as possible as some of our classes will not be suitable for you. If you choose not to tell us or the teacher about your pregnancy, we will accept no responsibility for any injuries or issues that may occur as a result of doing a class.

• Yoga and Fitness with Toyah only works with qualified yoga teachers and personal trainers and will always offer classes of the highest quality, nonetheless, there is always a risk of injury involved when taking a yoga class. By participating, as the case may be, the Student accepts such risk of injury. Jersey Sea Horse Academy Offers the following guidelines to diminish the risk of injury:

1. Consult with a physician when you are not sure you are completely healthy, or have a condition, before starting to take any classes.

2. If you have an injury or other physical issue, inform the yoga teacher before you start your class.

3. Listen to and follow the instructions of the teacher.

4. Be conservative when exercising and listen to your physical limitations.

5. Don’t do any exercises that are painful.

6. Ask questions when you do not understand an exercise.

7. Take variations offered by the teacher when needed

8. wear comfortable clothes appropriate for the class